What We Offer

Complete Check Call Guide

Check calls are brilliantly simple. At scheduled times, you or the person you’re protecting makes a quick 15-second phone call to our automated system. They enter their unique details. Job done. We know they’re safe.

If you don’t check in, our 24/7 operations centre is notified immediately, they will initiate two attempts to contact you. If there’s no response, the operator alerts whoever you’ve designated. Managers, family members, alarm response providers, anyone you trust to respond.

No apps. No devices. No technology barriers. Just a phone call that proves someone’s okay and creates the peace of mind and audit trail you need for compliance.

Discover how simple safety can be.

Set up your first welfare check call in minutes.

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Why It Matters

Discover UK lone worker legislation from the HSE.

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What Happens During a Check Call

The Call Process

At your scheduled time, you dial our check call number from any mobile or landline. The call is local rate and included in almost all UK plans.
The automated system prompts you through three simple steps:

Enter our company number
Enter your personal identification number
Enter your location identification number

It takes 15 seconds. That’s it.

Confirmation and Next Steps

The system immediately confirms your check call is complete and tells you when your next one is due. Most customers use a simple phone alarm as a reminder. However, we also offer optional reminder calls as a bolt-on service. Our system calls you at the last phase to prompt you to complete your check call.

What Happens If You Miss a Check Call

If a check call isn’t completed within the scheduled window, our operations centre is alerted immediately. If contact isn’t confirmed after two attempts, it’s passed to your designated emergency contacts according to your escalation plan.

What Makes Us Different

Real People, Real Care

When a check call is missed, a real person in our 24/7 operations centre notices and acts. Not AI or an algorithm. Not an automated email. A human operator who understands someone might be in trouble and responds accordingly.

Universal Accessibility

Any phone works. The 30 year-old landline in your mum’s hallway. The basic mobile your night shift worker carries. The smartphone your field engineer uses. If it can make a phone call, it can make a check call. No apps to download. No devices to buy and distribute. No mobile data required.

Service That Actually Cares

Every customer receives a personal welcome call from their account manager. A birthday card and chocolate, flowers following major incidents, anniversary recognition and quarterly review questionnaires to ensure your details stay current. Real care for real people.

When you’re trusting someone with the safety of people you care about, you deserve a service that actually cares back.

Sign-up to My Check Call

What Happens When You Sign Up

01

Step 1: Choose Your Plan and Subscribe

Visit our subscription page and select the plan that matches your coverage needs. Choose any bolt-on services if required. Complete your subscription through our secure Stripe payment integration.

02

Step 2: Complete Your Information Form

Once subscribed, you’ll be directed to a form where you provide all the information we need to protect you. This includes personal and contact information, emergency contact details and escalation preferences, any medical notes and your preferred check call schedule.

03

Step 3: Account Manager Assignment

We receive your information and assign you a dedicated account manager. This is your single point of contact for everything. Questions, schedule changes, concerns, or just a friendly voice when you need one.

04

Step 4: Welcome Call

Your account manager calls to introduce themselves and run through your information. We confirm everything is correct, answer any questions and make sure you’re completely comfortable with how your check calls will work.

05

Step 5: System Setup and Confirmation

We add your details to our check call portal along with your chosen schedule. You receive an email confirmation that everything is live and your check calls are now being monitored by our UK operations centre. This entire process typically takes less than 24 hours from subscription to live monitoring.

If you’ve requested a specific commencement date, we’ll have everything ready and activate your monitoring on that date.

Ongoing Support

Your account manager remains your single point of contact. Every quarter, you’ll receive a review questionnaire to confirm whether any details have changed or require updating. We keep your information current so your protection stays effective.

Contact Us

Sign-up to My Check Call

What Happens When You Sign Up

01

Step 1: Choose Your Plan and Subscribe

Visit our subscription page and select the plan that matches your coverage needs. Choose any bolt-on services if required. Complete your subscription through our secure Stripe payment integration.

02

Step 2: Complete Your Information Form

Once subscribed, you’ll be directed to a form where you provide all the information we need to protect you. This includes personal and contact information, emergency contact details and escalation preferences, any medical notes and your preferred check call schedule.

03

Step 3: Account Manager Assignment

We receive your information and assign you a dedicated account manager. This is your single point of contact for everything. Questions, schedule changes, concerns, or just a friendly voice when you need one.

04

Step 4: Welcome Call

Your account manager calls to introduce themselves and run through your information. We confirm everything is correct, answer any questions and make sure you’re completely comfortable with how your check calls will work.

05

Step 5: System Setup and Confirmation

We add your details to our check call portal along with your chosen schedule. You receive an email confirmation that everything is live and your check calls are now being monitored by our 24/7 operations centre. This entire process typically takes less than 24 hours from subscription to live monitoring.

If you’ve requested a specific commencement date, we’ll have everything ready and activate your monitoring on that date.

Ongoing Support

Your account manager remains your single point of contact. Every quarter, you’ll receive a review questionnaire to confirm whether any details have changed or require updating. We keep your information current so your protection stays effective.

Contact Us

Trusted by industries that care about people.

Check calls work for any situation where someone works or lives alone and needs someone to notice if something goes wrong.

If someone’s alone and you need to know they’re safe, check calls work perfectly.

Security

Night guards, mobile patrol officers, alarm responders.

Healthcare

Community nurses, home care workers, night staff.

Utilities

Engineers, meter readers, maintenance technicians.

Hospitality

Hotel receptionists, porters.

Retail

Petrol station staff, retail stores.

Facilities

Cleaners, caretakers, building managers.

Field Services

Sales reps, delivery drivers, mobile technicians.

Remote Workers

Home-based employees, virtual or remote working teams.

Vulnerable Individuals

Elderly living independently, adults with health conditions, young people living away from home.

What Happens Next…

Ready to Get Started?

Visit our subscription page, choose your plan and any bolt-ons if required, then complete your sign-up questionnaire. Within 24 hours, you’ll have a dedicated account manager and full protection from our human powered check calls.

No complicated technology. No expensive devices. No training burden. Just reliable protection that works when everything else fails. Ready to protect the people you care about? Let’s get started.

Subscribe Today